Frequently Asked Questions

If your question isn't answered below please contact us.

Where do you deliver?

We offer free delivery throughout mainland UK on all in-stock orders valued over £1,000.  For shipping to Northern Ireland and abroad, please enquire with our delivery team: T: +44 (0)20 8993 4415 

How soon can you deliver?

We can deliver to your address within 5-7 days and also offer Saturday delivery.

What if access to my property is a problem?

Where access is limited we are able to adjust our designs using bolt on arms and backs for ease of delivery. Simply let us know your concerns and we will make the necessary arrangements. We are also able to arrange for items to be assembled on site.

What payment methods do you accept?

You can pay online, by cash, cheque, or credit/debit card in our showroom, by PayPal or over the phone.
We accept all major cards including American Express. Some credit card companies charge us a fee when you pay with their cards and therefore a credit card fee may apply.

Do you offer Click & Collect?

We are pleased to now offer this service from our West London showroom in Park Royal. Our helpful team will be on hand to assist.

Simply select the Click & Collect option at checkout and one of our team will be in touch to schedule in a time and date.

What is your Returns Policy?

Our simple returns policy means that you can shop online with peace of mind.

If for any reason you are not satisfied with your purchase, you can return your goods within 14 days of receipt and we will happily exchange or refund your order, in line with our T&C’s.

Do you have a showroom?

Yes. We are proud to house London’s largest luxury showroom. Our 10,000sq/m showroom offers a vast range of furniture options including upholstery, lighting, casegoods, artwork, rugs, home accessories and more.

Is there a guarantee?

Yes, all handcrafted solid beech frames for our standard collection are fully guaranteed for 15 years. Fabric will wear depending on usage and treatment. Please follow the care instructions for all fabrics used.

Do you make bespoke items?

Yes, we offer a full bespoke service allowing you to have fully customised pieces made to your exact specifications. Please contact us for assistance or view our bespoke furniture here.